These guys have amazing customer service. I called ahead and they offered me a competitive price on the mirror I was searching for. I then showed up right at closing and they stayed open just a little longer to make sure I got the side view mirror I was requesting. It was a hot day, and I was kindly offered a cup of water while I waited. A day later, I realized that the connector on the mirror wasn't a direct fit, and I had to return the part after all. They politely and kindly did a lot for me throughout the whole transaction, and HEM didn't even profit in the end.
Hem Auto Parts not only provided fast and efficient service they were offering the best deals in town. I was able to purchase a combination of both used oem and aftermarket parts at a great price.
Thank you so much! A gas container spilled all over my mom's back seat and no amount of cleaning could get the smell out, so I decided to get a new back seat cushion for her. HEM not only found the part I needed they also installed it and cleaned my car to help get the smell out! Thank you so much HEM! Shnorhakalutyun!
Great service, good price on a new radiator. The guys were very helpful and efficient. My wife called in when they were busy and they were still really patient and nice on the phone.
They were very honest and helpful definitely will go back to these guys!!
Excellent Customer Service! Kind, very helpful and fairly priced! I will return if need be!
I was very pleased with my experience at HEM Auto Parts yesterday. I have a relatively rare car that I needed a very small part for and after searching high and low for it, I managed to come across this gem of an establishment. Armand was very accommodating and we managed to make a mutually beneficial agreement where I could get this insignificant part for a great deal and save him a lot of hassle. Having gone to "junkyards" since a very young boy with my father, in my experience, accommodating is definitely not a word I would have used before to describe one ;). I will definitely check here first next time I need a part and will refer my friends and family here without hesitation. A+ Thanks guys!
Even when their part was broken they found me another working one for an affordable price and they were organized!
How a bad experience can turn good with a little communication. About a year ago I used HEM auto for the first time. I ordered a replacement front bumper for my old 2004 Monte Carlo. I sent a friend to pick up so it could be dropped off to be painted. After being painted I found the wrong bumper was given. I spoke with the mgr at HEM explained the issue not only did he reorder my bumper NEXT DAY delivery but also paid for it to be painted the correct color. Since then if I cant find a part locally this is who I call.